Online Support

Welcome to Total ID Solutions’ photo identification online support page. We have ‘live’ support five days a week from 8:30am to 5pm EST. If you need online support, please call of office at 866-TOTALID. Total ID Solutions prides itself on our prompt, courteous support from our knowledgeable support staff. If our technicians are on the phone, please be sure to leave a message, or fill out our online form and one of them will call you back ASAP.

NOTE: Our support team can use GoToAssist or Team Viewer, however, we prefer GoToAssist as it seems to work without any security issues.

Software =   Printer Driver =   Firmware =   Documents =   Utilities =   Device Driver =

Major Software Downloads

CardExchange Version 9 XP - Win 7, 8 and 10

Download CardExchange v9 88.52 MB 588 downloads

Printer Drivers & Firmware

Driver - Evolis Premium Suite for Elypso-Primacy-Zenius

Evolis Premium Suite 44.42 MB 420 downloads

Driver - Zebra ZXP Series 7 Card Printer

Download ZXP 7 Driver 26.09 MB 484 downloads

Firmware - Zebra ZXP Series 7 Card Printer

Download ZXP 7 Firmware v.02.04.00 15.03 MB 378 downloads

Driver – Zebra ZXP Series 8 Card Printer v.4

Download ZXP 8 v.4 Driver 29.26 MB 311 downloads

Printer Documentation

Evolis Primacy Card Printer User Guide

Download Primacy User Guide 7.14 MB 701 downloads

Evolis Zenius Card Printer Specs Sheet

Download Zenius Specs Sheet 8.86 MB 431 downloads

Evolis Zenius Card Printer User Guide

Download Zenius User's Guide 8.01 MB 419 downloads

Zebra ZXP Series 3 Card Printer User Guide

Download Zebra ZXP 3 User Guide 10.91 MB 430 downloads

Zebra ZXP Series 7 Card Printer Datasheet

Download ZXP 7 Datasheet 1.27 MB 340 downloads

Zebra ZXP Series 7 Card Printer User Guide

Download Zebra ZXP 7 User Guide 15.31 MB 419 downloads

Zebra ZXP Series 8 Card Printer Media Guide

Download ZXP 8 Media Guide 312.88 KB 393 downloads

Plastic Card Printers Download Pages

Evolis Plastic Card Printers Download Page

Download Complete Package (ALL FILES) 69.76 MB 413 downloads

Fargo Plastic Card Printers Download Page

Download Complete Package (ALL FILES) 138.61 KB 302 downloads

Zebra Plastic Card Printers Download Page

Download Complete Package (ALL FILES) 2.18 MB 320 downloads

Device Drivers – Utilities – Software

InPhoto Canon Software Utility

Download InPhoto Camera Software 30.03 MB 302 downloads

Topaz SigLite 1x5 Signature Capture Device Driver

Download Topaz Driver 3.61 MB 303 downloads

If you cannot find what you’re looking for, please contact us. We’ll be happy to assist you!