Category Archives: Uncategorized

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Evolis Primacy or Zenius Card Printers Offline

Evolis has found an incompatibility issue between some versions of the Evolis Premium Suite and some printer’s firmware version.

Symptom: The installed printer is detected as “offline” in supervision mode in the Evolis Print Center. Communication with the printer and printing are not possible if the printer is “offline”.

Printers concerned:

  • Evolis Zenius
  • Evolis Primacy
  • Evolis Elypso
  • Evolis KC200 et Evolis KC200B

Evolis Premium Suite version concerned:

  • (Published 10/07/2015)
  • (Published 27/08/2015)
  • (Published 25/09/2015)
  • (Published 14/10/2015)
  • (Published 19/11/2015)

Printer firmware version concerned :

According to Evolis, versions “” (published 01/13/2016) or “” (published 07/01/2016) of the Evolis Premium Suite solves the incompatibility issue. Download Evolis Premium Suite for Elypso-Primacy-Zenius Here

Evolis recommends updating the Evolis Premium Suite if your printer is, or has been in the past, detected as “Offline” within the Evolis Print Center, or if your Evolis printer is currently using one of the concerned versions listed above.

Contact Total ID Solutions if you have additional questions, or need help updating the Evolis Print Center or the card printer’s firmware.

Card Exchange signatures, images, and logo’s having black background and/or Magnetic encoding not encoding card problem.

With Card Exchanges latest release of 9.2 some of you may have come across some of your logos, images, or signatures on the cards coming out either having a black box on them or around it (Below is an example). As well as magnetic encoding not encoding your cards even with your printer and card… Continue Reading

Kid Print Child ID System Makes Texas News

Total ID Solutions’ Kid Print Child ID system continues to receive rave reviews from many end users, along with making news within many communities. The latest news spot from NewsSpot 9, in Texas, can be seen below: KWES NewsWest 9 / Midland, Odessa, Big Spring, TX: | The Child ID cards contain all the… Continue Reading



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