What to do if you experience a card jam, feed issue or “mechanical error” on an Evolis Primacy Card Printer:
A card jam, feed issue, or “mechanical error” can happen on an Evolis Primacy Card Printer, and many times, the end user can fix the problem. We have received some calls where the user experiences cards not feeding into the card printer, saying that cards are getting jammed during the printing process, or they are receiving a “mechanical error” message on their computer screen.
It’s possible that, on occasion, 2 cards will feed into the printer which causes the cleaning roller to become dislodged from the flipper table. If this happens, the cleaning roller may wind up at the bottom of the card printer. In order to find the cleaning roller, you will have to open one of the side panels. To open the side panel, remove the ribbon and pull up on the release button.
If you need additional help, please contact the Total ID Solutions support team.
See photo below for proper position of cleaning roller (red arrow).